COVID-19

The COVID-19 outbreak is impacting businesses globally in many ways including reduced trade, temporary business closures, staffing issues, and supply chain interruptions. The following information will provide you with tips and resources to help you manage your small business during the crisis and into the recovery phase. We will continue to update the information on this page regularly.

eCommerexport.com is committed to serving eCommerce Entrepreneur & eCommerce Business . During this unprecedented crisis we will adapt as necessary to deliver classes, consulting and support virtually and through webinars.

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COVID-19 : Information for Small Business Owners & Entrepreneur

What is COVID -19

  • COVID-19 is the infectious disease caused by the most recently discovered coronavirus. This new virus and disease were unknown before the outbreak began in Wuhan, China, in December 2019.
  • To known about COVID-19, how it spreads and how it is affecting people worldwide. For more information,
  • check back regularly on WHO’s coronavirus pages. https://www.who.int/emergencies/diseases/novel-coronavirus-2019
  • https://www.mohfw.gov.in/index.html#

preparedness for Business emergencies

The coronavirus COVID-19 outbreak is a global health emergency that requires effective action by governments, individuals and businesses.

All businesses have a key role to play in minimising the likelihood of transmission. Early, bold and effective action will reduce short-term risks to employees and long-term costs to businesses and the economy. Prevention is both easier and more cost-effective for an exponentially growing process.

While specific actions each business should take will depend on location, the nature of the workplace and the potential disruptiveness to operations, Actions to be taken by a business depend on both the level of local risk and the financial impacts of performing interventions to mitigate risks.

WHO published Getting your workplace ready for COVID-19 and National disaster management authority, GoI has published a Booklet on Do's & Don'ts and FAQs on COVID-19 for Organisation . Guidelines for COVID-19 as:-

Work Place Health & Safety :---

Employees / Officers / Support Staff in offices providing essential services

  • Educate your workforce and communicate regularly with employees.
  • Monitor govt. developments on a daily basis.
  • Appoint a corona virus emergency management team to handle the emergency situation.
  • Reinforce good hygiene practices and take related safety precautions.
  • Frequently washing their hands thoroughly with soap and water for at least 20 seconds or an alcohol-based hand sanitizer that contains at least 60 per cent alcohol
  • Avoiding touching their eyes, nose and mouth.
  • Covering sneezes or coughs with tissues, if possible, or else with a sleeve or shoulder.
  • Avoiding close contact with people who are sick.

Guidelines for Employer and Employees

  • Request the Administration or Owner to prepare a Resilience Plan.
  • The Resilience plan should have the following :

---- Formulate a team of individuals as Task Force for handling Covid-19 case

-----Guidelines to prevent Corona Infection

-----Reference or links to authentic sources such as Ministry of Health or WHO

----List of Local Helpline numbers and National Helpline No. 011-23978046.

-----List of local nearby hospitals or testing centres

-----Deep cleaning and Sanitation schedule

----Make seating arrangements such that workstations are atleast 2 metres apart

  • The Task Force should sensitize managers and employees of Covid-19 of the importance of reporting Covid-19
  • The Task Force should strictly implement Social Distancing within the premise
  • Encourage each other to follow necessary precautions and maintain social distance
  • Encourage co-workers to report their travel history to the Admin / Task Force.
  • If an employee or co-worker has a travel history of a foreign travel or has visited a location with confirmed Covid-19 case or has met someone with a suspected or confirmed Covid-19 case.

If the employee is feeling unwell or showing symptoms:

  • Be compassionate; do not panic
  • Do not stigmatise the person; as it can happen to anybody and in any case, 98% of the people do get cured
  • Report to the local helpline or National Helpline 011-23978046
  • Inform the Task Force.
  • Persons in close contact with the Employee to be put under Home Quarantine for 14 days and encouraged to observe of any symptoms
  • Deep cleaning and Sanitization of the work stations of the Employee and of persons with close contact to be taken up immediately.
  • Task force to internally communicate about the case so that everyone is aware

If the employee is feeling well and not showing any symptoms:

  • Employee should be put in Home Quarantine for 14 days and observe for any symptoms.
  • Encourage the employee to call helpline immediately in case any symptoms show up.
  • Persons in close contact with the Employee to be put under Home Quarantine for 14 days and encouraged to observe of any symptoms.
  • Deep cleaning and Sanitization of the work stations of the Employee and of persons with close contact to be taken up immediately
  • Task force to internally communicate about the case so that everyone is aware.
  • Remain in touch with the employee and get regular report of his or her well-being

ICC has partnered with the New England Complex Systems Institute to develop guidelines for businesses can take to reduce risks to everyone associated with a business (employees, customers and partners) and the business itself

WORKPLACE

  • Promote flexible work hours, staggered hours, and shifts to decrease density in the workplace.
  • Employers should ask employees returning from places with confirmed cases, or having uncertain contacts during travel, to self-quarantine for 14 days before coming to the office. Employers should keep close track of their health condition, and report and seek medical care.
  • Employers should have thermometers on hand. If an employee has a fever (37.3 Celcius or 99.1
  • Fahrenheit or above), they should immediately be given a mask and sent home.
  • Employees whose work involves unavoidable proximity with others should be given masks.
  • Reroute traffic into the building to promote hand washing on entry and place hand sanitiser in multiple locations to facilitate use.
  • Arrange employees to avoid clustering in elevators. Elevators should not take more than half of their carrying capacity.
  • Working space should be rearranged to ensure maximum distance between employees.
  • Disinfect public areas, locales with heavy traffic and surfaces frequently touched.
  • If A/C must be used, disable re-circulation of internal air. Weekly clean/disinfect/replace key components and filers.
  • Scatter dining, keep 3 feet of distance while dining and avoid sitting face-to-face. Separate utensils and frequently disinfect.
  • Cafeteria staff must be frequently checked for health with a daily temperature check. On entry, staff should be asked five questions about their health (fever, cough, shortness of breath, diarrhoea, vomiting).
  • In highly affected areas, promote meal delivery rather than going out for meals. Arrange help for calls for food delivery and a location for contactless drop off and pickup of food in a hygienic area without lines.
  • Consider how employees get to work locations and develop recommendations including avoiding public transportation, or careful hygiene including avoiding touching surfaces, hand washing and wearing masks in areas of increased risk.
  • The responsibilities of ensuring workplace policies on coronavirus safety should be clear and accountable, with designated points of contact.

General management policy tools

  • Promote understanding among employees and their families of coronavirus transmission and prevention by directing them to the WHO and national health authority websites.
  • Develop customised organisation policies to reduce transmission and arrange for meticulous implementation.
  • Ensure employees know that when they have even mild symptoms they should not be at work locations or in-person meetings and they will not be penalised for sick days.
  • Set up a reporting system for any cases.
  • Keep a clear log of each day’s contacts. If an infection is identified, the business can alert all possibly exposed to minimise risk and mitigate harm to employees and customers.
  • Ensure employees have appropriate health insurance policies so that they will not be afraid to seek out care when they have symptoms, even mild ones.
  • Engage with local medical facilities to coordinate early rapid testing of employees for coronavirus.
  • Prepare essentials (hand sanitiser, alcohol, masks, Infrared contactless forehead thermometers) in case the conditions deteriorate and employees don’t have access to those items.

Meetings, Travel And Visitors

  • Replace in-person meetings with virtual.
  • Arrange for employees to work from home where possible.
  • Restrict travel to higher risk zones. Travel to very high risk zones—China, Iran, the northern regions of Lombardy and Veneto in Italy, USA &SPAIN South Korea and Thailand (as of 6 March)—should be strongly discouraged.
  • Set a clear policy prohibiting all work-related travel deemed non-essential.Change ways of doing business to make seemingly essential travel unnecessary.
  • Limit visitors and set policies to inquire and rule out visitors based upon their residential zone status and business coronavirus prevention policies. Check visitor symptoms upon arrival

Retail and Hospitality – considerations

  • High contact industries may be severely disrupted. Early and effective interventions may mitigate but will not eliminate the risk unless they are society-wide.
  • The importance of making sure individuals with even mild cold symptoms from work involving contact with others cannot be over emphasised.
  • Keep a clear log of each day’s contacts. So that if an infection is identified the business can alarm all possibly exposed to minimise risk and mitigate harm to employees and customers.
  • Non-contact methods for doing business should be developed and implemented including: walk up window pick up and drop off service (including adequate spacing in lines), drive by service, and no-contact home delivery.

Government Advisory & Incentives

STEPS TAKEN BY GOVERNMENT OF INDIA TO SUPPORT MSME SECTOR IN FIGHT AGAINST COVID-19 PANDEMIC

  • Portals created by various Ministries and Departments for dissemination of COVID-19 related information for the MSME sector
  1. A dedicated page for COVID-19 related information has been created on DCMSME website: http://dcmsme.gov.in/Awareness_corona.htm
  2. A special webpage by Press Information Bureau on COVID-19 is created on: https://pib.gov.in/newsite/chronavirus.aspx?docid=667
  3. The Invest India Business Immunity Platform (BIP) for business issues redressal by Ministry of Commerce and Industry is created on: https://www.investindia.gov.in/bip?utm_source=popup


Lateral Learning from eCommerce Companies

Now in India we cause the same problems with this virus. After the Janta Karfu and 21 Days lockdown had been introduced in India , all companies switched to the working-from-home mode and increased the preventative actions. For example: Banning all business travel; Conducting a “remote workload test”, gathering results and ultimately switching to the stay-at-home format; Banning all face-to-face meetings, switching to online communication tools; Arranging all workshops and group activities via online communication tools and many other actions. More about global trends and situation in Industry you can read in HBR how to o protect their employees and business. Indeed, in a fast changing, volatile world, such an adaptive approach should be applied more broadly beyond crisis management.

It is based on our experience supporting Chinese enterprises with their recovery plans . It is know fact that China has its own distinct political and administrative systems, as well as social customs, but many of the lessons here seem broadly applicable. HBR have extracted 12 early lessons for leaders elsewhere.

  1. Look ahead and constantly reframe your efforts
  2. Use an adaptive, bottom-up approach to complement top-down efforts.
  3. Proactively create clarity and security for employees.
  4. Reallocate labor flexibly to different activities.
  5. Shift your sales channel mix
  6. Use social media to coordinate employees and partners
  7. Prepare for a faster recovery than you expect.
  8. Expect different recovery speeds for different sectors
  9. Look for opportunity amid adversity
  10. Adapt your recovery strategy by location
  11. Rapidly innovate around new needs.
  12. Spot new consumption habits being formed

covid -19 business resilience & CONTINUITY cHECKLIST & TOOLS FOR SMALL BUSINESS OWNER & ENTREPRENEUR

Governments and businesses can confront these challenges by learning about – and strengthening – their resilience, a term associated historically with stress testing materials or structures in engineering. Following the post-2008 Great Recession, resilience emerged as a core concept for addressing global financial risks. For example, in the 2013 edition of the World Economic Forum’s Global Risks Report, resilience was defined as the capacity for “bouncing back faster after stress, enduring greater stresses, and being disturbed less by a given amount of stress.”

Registration for webinar and learning

  1. Do you want to know how to make Business Resilience & Continuity Plan ?
  2. Do You want to know how COVID-19 change the Doing of Business ?
  3. Do you want to know which eCommerce business model works during business emergencies ?

Topic : COVID 19 : Join Your eCommerce Business Resilience & Continuity Plan

The COVID-19 outbreak is impacting businesses globally in many ways including reduced trade, temporary business closures, staffing issues, and supply chain interruptions.

The following Webinar will provide you with tips and resources to help you manage your small business during the crisis and into the recovery phase.

eCommerexport.com is committed to serving Small and Medium Business. During this unprecedented crisis we will adapt as necessary to deliver classes, consulting and support virtually and through webinars.


Topics: Business Plan for eCommerce Business Resilience & Continuity

  • Crisis planning, Financial and Liquidity Risk, Business Continuity
  • Workforce
  • Supply chain & eCommerce Deliveries
  • Government Incentives & Policy
  • How to make Quick Business Resilience STRATEGY,COMMUNICATIONS AND ENGAGEMENT, Human Resources ,Small

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